How Generative AI is Transforming BPO
The Human Edge and the AI Advantage: How Generative AI is Transforming BPO The Business Process Outsourcing (BPO) industry thrives on human connection. Skilled professionals deliver essential services across various sectors, from healthcare to customer support. However, the landscape is evolving. Generative AI, a branch of artificial intelligence focused on creating new content, is emerging as a powerful tool for BPOs. But is it here to replace human workers? Absolutely not. Instead, generative AI is poised to become the secret weapon that empowers BPOs to deliver exceptional service while boosting efficiency and productivity. Human Expertise at the Core BPOs excel...